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Free USA Shipping  |  10% Off First Order: WELCOME10

Shipping & Returns

Shipping Policies

Domestic Shipping Only
At this time, Besties Toppers ships within the United States only. We do not currently offer international shipping.

Order Processing
Orders are processed within 3-5 business days, excluding weekends and holidays. Once your order has shipped, you will receive a confirmation email with tracking information.

Delivery Estimates
Shipping timelines are provided as estimates and may vary based on carrier delays, weather conditions, or other factors outside of our control.

Once an order has been handed off to the shipping carrier, Besties Toppers is not responsible for delays, lost packages, or delivery issues caused by the carrier.

Returns & Exchanges

Due to the nature of hair products and for hygiene reasons, we have specific guidelines in place to ensure quality and safety for all customers.

Hair Swatch Policy
Every order includes a hair swatch to help you confirm your color match before opening your topper.
Please compare the swatch to your natural hair before opening the product packaging.

Exchange Protection 
A complimentary one-time color exchange will be offered. To qualify for Exchange Protection, you must purchase one of the approved shades from your Color Match Quiz.  

Eligible Returns & Exchanges

  • Unopened packages are eligible for return or exchange if the color is not a match

  • All return or exchange requests must be submitted within 14 days of receiving your order

  • The original topper packaging must remain completely unopened, unworn, and unaltered

  • Returns and exchanges made outside of the exchange protection program will not qualify for free shipping
     

Non-Eligible Returns
The following items are not eligible for return or refund:

  • Opened hair pieces 

  • Worn, altered, washed, or styled hair pieces

  • Items returned outside of the 14-day window
     

Once product packaging has been opened, the item is considered final sale.

Damaged or Incorrect Orders

If you receive an incorrect or damaged item, please contact us within 48 hours of delivery and include your order number and clear photos of the issue so we can assist you promptly.

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